Risko Music store upholds the highest standard of quality for each of our products. We guarantee that the quality of all our merchandise will meet or exceed expectations. Every effort is made to ensure your merchandise is shipped in perfect condition. If for any reason you are not completely satisfied with your purchase, you may return any item in its original condition and original packaging within 30 days of receipt and we will gladly provide a refund, replacement, or an exchange.
Returns will not be accepted on used or abused products. Eligible domestic returns within the 30-day guarantee period may be returned for a full credit of purchase price, less return freight and/or restocking fees which varies by product category. Please review carefully.
To return or exchange an item, please follow these instructions:
Please email your order number and request for a refund or an exchange to: firstname.lastname@example.org
We will email your Return Authorization number and shipping instructions within 24 hours.
Packages without a Return Authorization number will not be accepted for refund. Our return policy mandates that return package tracking information must be emailed to email@example.com before credit can be issued.
IMPORTANT: If merchandise was damaged in transit or a workmanship defect is discovered upon inspection, save original packaging and immediately notify our Customer Service Department at (914) 762-8757 Monday through Friday 9 am to 6 pm EST.